Star2Star

Leading Voice and Collaboration Solutions

Extending the capabilities of your communications system should be straightforward, requiring minimal effort. To help our customers get the most out of their enterprise communications and collaboration solutions, we have created ConEmpower your business with communications and collaboration powered by Star2Star^® Business Voice for Microsoft Teams. Optimize productivity with seamless calling from within the Microsoft Teams application using Star2Star’s cloud-based, direct routing integration with the Microsoft Teams platform.

When you leverage Star2Star's powerful business voice solution through your existing Microsoft Teams infrastructure, you can capitalize on your investment and increase productivity across the entire organization. Our mission is to provide you with the tools to help you achieve your goals and optimize your workflows. Star2Star^® Business Voice for Microsoft Teams is just one more way we support you.

Powerful Collaboration Tools

Leverage Cloud-native Voice Via Microsoft Teams

Star2Star^® Business Voice for Microsoft Teams delivers enterprise-grade calling and powerful collaboration tools. Features and benefits include:

• Make and receive calls using Microsoft Teams Softphone Via Mobile and Desktop Clients

• Call Extensions and PSTN Numbers Using Teams Dialpad

• Receive Calls From PSTN

• Use all call handling features available in the Star2Star platform

• Click To Dial From Microsoft Apps For Team Users

• Supports Speed Dials, Contacts and Call History

• Available on Business Voice and Business Voice+

• Included with Star2Star's Professional Bundle for Microsoft Teams

Key Features and Benefits

Diversify Your Digital Infrastructure

Connect with colleagues and customers using business voice integrated with Microsoft Teams. Star2Star^® Business Voice for Microsoft Teams empowers you with more streamlined capabilities and reduced TCO using your existing investment.

Streamline Your Operations

Access your mission-critical communications, files, and data from anywhere using any device. Your existing phone numbers and call routing will perform as designed with a seamless cloud-based direct routing integration between your business phone system and Microsoft Teams.

Easy Implementation

Getting started with Star2Star^® Business Voice for Microsoft Teams is simple! This integration comes included with Star2Star's Professional Bundle for Microsoft Teams and can be leveraged on any PC, Mac, or mobile device.

Note: Requires Microsoft or Office 365 licenses, plus the Phone Service Add-on where applicable

Explore Star2Star^® Business Voice For Microsoft Teams

Take a visual tour of Star2Star^® Business Voice for Microsoft Teams and see how seamlessly you can leverage Star2Star's enterprise VoIP tools within the platform.

Business Voice provides superior VoIP quality, reliability, and flexibility for customers in need of an intuitive easily deployed solution. Experience a pure cloud communications solution that streamlines and simplifies your operations. Business Voice is the ultimate cloud communications platform for any business in need of seamless, ultra-flexible connectivity.

Features and Benefits

Pure Cloud Architecture

Business Voice is Star2Star's pure cloud deployment platform. Designed for businesses that want peerless call quality, communications flexibility, and exceptional system support, Business Voice is the perfect, zero-hardware option.

Intuitive Management

Business Voice is a user-friendly platform that prioritizes the user experience with intuitive management controls. Users can navigate to their critical communications tools with ease to stay connected, efficient, and productive.

Multi-Location Flexibility

Business Voice optimizes your operations from one location to many. All phones are connected and operate as a single system allowing for direct extension dialing, seamless call transfers, ring groups, call queues, and more.

Proprietary Network Backbone

Business Voice is run on our proprietary private backbone, a redundant, reliable, and secure communications network for your mission-critical communications. We built our architecture with your business in mind to help support you with ultra-reliable, high-quality communications.

Remote work is here to stay. Offering effective remote work solutions is critical for your business.

• Today's workforce expects it

• Keeps your business running in urgent situations

• Provides a more satisfied and productive workforce

• Saves money for both the company and the employee

Savings For New and Existing Customers

New Customers

• Get up to 5 free months of service

• Solution available for as low as $8.99/user/month

Existing Customers

• Seamless upgrades and options to fit your needs

• Up to 70% savings on remote working functionality

Reliable and Flexible Connectivity From Anywhere

Our Remote Work package has everything you need to keep your organization productive and thriving. Voice, collaboration, and video conferencing functionality keeps your organization connected. Always. Regardless of where they are.

Cloud-based Business Voice

• Intelligent call routing and failover

• Auto attendants, voicemail, and Find Me/Follow Me call forwarding

• Desktop and mobile softphones

Collaboration

• Persistent team messaging with individuals and group channels

• Integrated voice and video conferencing

• File sharing and management

• Productivity tools

Digital Fax

• Empower your remote workforce with analog, digital, and mobile faxing solutions

• Digital Fax adds reliable, cloud-based faxing to your communications system

• Mobile Fax allows Digital Fax users to send and receive faxes on their mobile device

• Analog Fax is an innovative way to send and receive faxes using your existing analog fax machine via an ATA device

Team Hub

• Nerve center for collaboration, teamwork, and hyper-productivity

• Let go of email with the ability to message in channels and groups

• Bring together internal and external members via chats, video meetings, screen sharing, and more

• Share and collaborate with files and other content

• Make work more productive with tasks, notes, integrations, and more

Text Messaging

• Seamless, single number service and texting between your business number and US-based, SMS/MMS-ready phone numbers

• Support for two-way text messages, attachments, and hyperlinks

• Desktop and Mobile versions for text messaging capabilities from any device

• Shared contacts, persistent message histories, and intuitive controls

Video Meetings

• Host and participate in online meetings from any device

• Enhanced security and flexibility over competitor solutions

• Share screens simultaneously

• Manage attendees with virtual lobby controls

Nerve Center For Collaboration, Teamwork and Hyper-productivity

TeamHub is our cutting-edge team collaboration software platform for hyper-productivity. It’s a one-stop-shop for all your communication needs. Here’s how you can leverage TeamHub at your business:

• Let go of email with the ability to message in groups, as well as private or public channels

• Easily bring together internal and external members on our web-based platform

• Use our built in softphone whenever making a call is necessary

• Share and collaborate with files and other content

• Connect more deeply with video meetings and screen sharing

• Integrate your toolkit of solutions into one business productivity and collaboration platform

Contact us to learn more about TeamHub and how it can help you drive teamwork, productivity, and streamline your team’s efficiency.

We offer advanced contact center solutions for everyday communications to full-scale call center needs.

Contact Center

Contact Center is our exclusive, full-featured call center that delivers advanced call routing, management, and reporting with a simple, web-based platform. Operate Contact Center seamlessly across all of your locations, and administer queues and agents for hundreds of users if needed.

Features

• Agent login/logout

• Skill-based ring strategies

• Flexible queuing configurations

• Agent barge, monitor, and whisper functionality

• Real-time displays (optional)

• In-depth reporting (optional)

• Optional cloud-based recordings of agents' inbound calls for quality assurance or archival purposes

• Implement to any existing Star2Star system without additional hardware

Service Insight

Designed for internal, departmental call center needs, Service Insight provides key insights into customer service data. No matter who your customers are speaking to when they engage with your company, Service Insight will provide your staff with everything they need to know to ensure a seamless, enjoyable experience.

Power, telephone, and Internet outages threaten your ability to deliver excellent support. When disaster strikes, your business needs a reliable phone solution that keeps you open for business. Disaster Recovery allows you to maintain communications even if your facility is damaged.

Features

• Customer calls reroute to employee cell phones or another office location

• Auto attendants continue to operate, delivering messages to customers or redirecting their calls

• Voicemails are delivered to employees' email inboxes

Each Business Voice+ system includes a StarBox^® Voice Optimized SD-WAN that connects to one of our data centers. This tool allows us to manage and monitor the quality of your phone system and helps us guarantee 99.999% reliability and substantial costs savings.

Features

All 3 models are equipped with the same interface and feature set:

• Voice Optimized SD-WAN controls and prioritization

• Edge traffic shaping for voice and data

• Unparalleled visibility and adaptation to network changes

• Flexible networking configuration with dual WAN ports for Automatic WAN failover

• VoIP gateway and local survivability

• Secure, always-on call recording

• Zero admin, centrally managed

• Manage multiple locations from a single screen

• Integrated 24/7/365 monitoring and remote management

• All solid state, low power consumption (as low as 6W)

• Long life, high reliability

Our portfolio includes a cutting-edge SD-WAN solution, giving you the power to optimize your network speed, quality, and reliability. Unify your communications with technology that adapts to the way you do business

Software-Defined Wide Area Networking (SD-WAN) technology enhances your communications experience. The power of SD-WAN allows you to improve your network performance with customized traffic routing, network visibility, user-level controls, and more.

Features and Benefits

Cloud, Voice, and Data Optimization

Prioritize your network usage for cloud-based applications, voice services, and data needs. With SD-WAN, your mission-critical communications will leverage the fastest and most reliable connections available at all times.

Customized Network Usage

Intelligent Load Balancing automatically identifies your application usage patterns and their performance needs. The load balancing algorithm combines this with real-time bandwidth and connectivity data to customize your network usage for your business’ exact needs.

Quality-of-Service (QoS) On Any Network

SD-WAN provides built-in QoS by prioritizing VoIP and real-time traffic needs across any internet connection including broadband, cable, and Wireless. The QoS features are bi-directional for enhanced functionality and dynamically adapt to varying bandwidths and traffic demands.

Uninterrupted Service

Rely on consistent, uninterrupted service with intelligent failover features. SD-WAN seamlessly maintains application sessions and connections even when one or more of the physical network connections experiences outages, packet loss, latency, jitter, or congestion.

Direct Peering With 150+ Cloud Apps

Optimal user experiences are emphasized with direct interconnections to hundreds of your favorite cloud applications including Amazon Web Services, Google, Apple, Microsoft Windows, Salesforce, Rackspace, Dropbox, and many more.

Plug and Play Installation

Implementing SD-WAN is simple and easy. If it does not come built-in with your Star2Star solution, you can opt to integrate SD-WAN capabilities in less than five minutes. SD-WAN works with any internet connection, supports up to 4 ISPs, and is designed to be transparent to any firewall and cloud application so you can maintain your provider, security, and compliance.

The way we work will never be the same. Modern business dynamics have been forever changed by remote work and the benefits of flexible collaboration tools, like DaaS (Desktop as a Service), which provides cloud-optimized storage, applications, and desktop services from anywhere. Cloud-based workspaces that allow for more agile engagement help increase productivity and deliver more value to businesses of all sizes with reliable, secure connectivity to every mission-critical workflow.

What is Connected Workspace?

Connected Workspace consists of key communications technologies such as Desktop-as-a-Service (DaaS), voice, collaboration, and custom integrations to provide seamless access to desktops, applications, and workflows from anywhere on any device. As the world becomes even more mobile, ensuring reliable and secure connectivity to mission-critical tools is a necessity.

No matter what industry you are in, the cloud-based Connected Workspace can helpfully connect all aspects of your company from physical locations, remote workers, assets, and business processes all in one easy-to-use platform. Connected Workspace keeps your employees at the center of your operations and takes into consideration all the unique requirements and tools needed for the success of your operation.

Connected Workspace Features and Benefits

Key features and benefits of Connected Workspace include:

• Seamless desktops, applications, and workflows
• Built-in security and super end-user experience
• Fully cloud-based, device-agnostic functionality
• Rapid scalability and customization options
• Integrated voice communications
• Integrated business collaboration
• Packaged Applications
• Vertical application integrations
• 'Low Touch' design to eliminate complexity
• Reduced hardware, IT, and overhead expenses
• Automated provisioning
• Comprehensive support from our team
• Suited for all business sizes including single-location Mom & Pop shops to multi-location global enterprises
• No seat minimums; we customize your workspace to your specifications

Connected Workspace combines best-of-breed technologies to deliver a comprehensive desktop solution for on-premises and remote workers with a 'low touch' approach that allows employees to securely engage internally and with their customers. This helps small Mom & Pop shops to Global Enterprises and everything in between keep pace with today's challenges, accelerate business workflows, and achieve mission-critical goals.