Technologies Changing Telecommunication
Telecommunication is the heart and soul of global communication and we are heavily dependent on them to provide us with reliable services. They do this
April 15, 2021
Blog
How Chatbots are Transforming Customer Service
When chatbots first emerged, the idea was exciting, but the execution led a lot to be desired. Today’s chatbots are powered by artificial intelligence and
April 8, 2021
Top 3 Biggest Benefits of VOIP for Businesses
By now, you may have heard about VoIP (voice over internet protocol). Over the past few years, businesses and organizations have switched to VoIP because
April 1, 2021
A Brief History of Telecommunications
We take telecommunications for granted in our modern world – smartphones, internet, and video calls – everything is standard to us. This was not always
March 25, 2021
Top 3 Considerations When Moving to the Cloud in 2021?
The trend of on-premises contact centers moving to the cloud continues to gain traction heading into 2021. It’s now estimated that more than 50% of
March 12, 2021
Benefits of Hiring a Professional Audio Visual Installer for Your Business
Everyone learns and absorbs information differently. Some get a new concept by listening, others need to do something with their hands, and others need to
March 2, 2021
Why Switch to Avaya’s Cloud-Based VOIP Solution?
Around this time last year, Avaya and RingCentral teamed up to create Avaya Cloud Office. Since its deployment, Avaya Cloud Office has exceeded expectations and
February 24, 2021
How to Plan for IT at Your New Office
Are you planning to or in the process of relocating or expanding your business? It’s an exciting time, but also a time to be strategic.
February 17, 2021
Benefits of Digital Signage for Business
The term digital signage is a fairly new buzz word in the business world. Today you can’t go many places without running into some form
February 5, 2021
Why Huddle Rooms Work for Team Collaboration
Collaboration Rooms are trending and for good reason. Companies are doing their best to innovate, and collaboration is one of the best ways to push
January 27, 2021
Business Telephone Systems
Today businesses have three basic types of business telephone systems to choose from: KSU, PBX, and VoIP. Business phone systems provide small and large companies
January 19, 2021
Choosing the Right Network Cabling
Your cabling infrastructure should match your company’s needs. Choosing the right network cabling for your business saves you time, money, and headaches. Before you select
January 13, 2021
What are Hybrid Meetings and How to Prepare
The term hybrid is common in biology, chemistry, engineering, and the business world. We drive hybrid cars and bikes, and now we’re starting to work
January 5, 2021
Best Screen Mirroring Devices for Your Business
Today more than ever before, the corporate world is finding value in connectivity, collaboration, and remote sharing. The boardrooms of old are quickly becoming relics
December 29, 2020
Avaya Conversational Intelligence
Today’s most sophisticated customer service centers are using conversational intelligence that automatically transcribes voice interactions into actionable outcomes helping contact centers transform their customer experience
December 17, 2020
Introducing Avaya’s OneCloud
Avaya OneCloud is a multi-cloud application ecosystem that is transforming how organizations deliver customer experiences. OneCloud is proving to connect businesses, customers, and employees with
December 8, 2020
8 Benefits of a PBX Phone System for Businesses
When you’re just starting out, you can easily get by with just one telephone line for your business. But, as your business grows, you’ll need
November 30, 2020
The Six Areas of Structured Cabling
Structured cabling is a type of infrastructure that is constructed inside a building to support the performance of an organization’s cabling system or network. It
November 18, 2020
How to Find the Best Internet Provider for Your Business
CSI is now offering different internet provider options, ensuring you get the best provider possible in your area. We’re partnered with a large referral network
November 12, 2020
How to Choose the Right Conferencing Platform
Software should help us work smarter, not harder. Unfortunately, that’ not always the case. Poorly designed or unreliable software can result in more work –
October 28, 2020
The Benefits of Cloud-Based Office Automation
Cloud-Based Office Automation – An innovative business VoIP solution that helps businesses of all sizes in any industry stay connected to what matters. Our full spectrum Communications Solution offers Desktop applications, end-to-end support for voice, video, mobile, chat, fax, presence management, and more.
October 16, 2020
8 Reasons Video Surveillance is Moving to the Cloud
VSaaS, or Video Surveillance as a Service, refers to hosted cloud-based video surveillance. The service typically includes video recording, storage, remote viewing, management alerts, cybersecurity,
October 7, 2020
Access Control with Hosted Management
When you think about access control systems, you might think about card readers, magnetic locks, electric strikes, and other devices that are attached to a
October 1, 2020
What is a PBX Phone System?
When researching phone solutions for your business, you may have come across the acronym PBX, which stands for Private Branch Exchange. PBX is a term
September 23, 2020
Benefits of Upgrading Your In-House Phone System
Upgrading your in-house phone system can enhance your business or enterprise in ways you may not be aware of. CSI works with small businesses to
September 16, 2020
Why Quality Voice and Data Cabling Matter for Your Business
Network cable may be the least expensive component of your network, but it’s arguably the most important. Without quality voice and data cable connections between
September 10, 2020
Why Every Business Needs Unified Communications
Like cloud computing and big data before, unified communications is the latest tech buzzword making the rounds in boardrooms. In the digital age where connectivity
August 31, 2020
How a Distributed Antenna System is Installed
Distributed antenna systems, or DAS, improve cellular coverage at large complex venues and buildings. Large arenas and skyscraper will certainly have a DAS. The primary
August 25, 2020
How to Choose a Structured Cabling Contractor
In the digital era, it’s critical to have a robust data cabling infrastructure in your place of business to ensure operations are seamless and to
August 19, 2020
How Your Office Can Benefit from White Noise Sound Masking
Many businesses suffer from the side effects of office noise. Most office spaces were not designed with optimized acoustics in mind. As a result, noise
August 12, 2020
5 Benefits of Cabling Testing and Certification
In today’s business world, a reliable network infrastructure is directly responsible for productivity, service efficiency, and expanded services. To know if you’re getting the most
August 7, 2020
The Benefits of Desktop as a Service for Your Business
Desktop as a Service (DaaS) is the delivery of a fully managed virtual desktop instance (VDI) hosted on cloud infrastructure. DaaS enables your workforce to
July 30, 2020
Why You Should Consider Wireless Conferencing
Remote work has quickly become the new norm for companies and organizations. Connecting remotely saves time and allows work staff and customers to connect from
July 24, 2020
The Benefits of Access Control for Your Business
Access control is an electronic way of restricting access to a building or designated area within a building. You can have access control on doors
July 10, 2020
How Interactive Panels Can Help Your Business
Interactive Panels have evolved quite a bit over the past few years. Today’s models are capable of delivering an intuitive, hassle-free experience for leaders hosting
July 2, 2020
How Do Distributed Antenna Systems Work?
Distributed antenna systems, also called DAS, are used in large or complex venues and buildings to improve cellular coverage. When optimized and installed correctly, they
June 26, 2020
5 Reasons Small Businesses Use Hosted VoIP
Small businesses make up 99% of employers in the United States. There’s little doubt that small businesses are the backbone of the American economy. More
June 18, 2020
Why Choose Fiber Optic Direct-Burial Cable?
When it comes to buying cable underground and ensuring long-lasting performance, there are some important things to know. Things your cable contractor should be familiar
June 10, 2020
Elevated Temperature Detection Cameras
Part of the “new normal” after COVID-19 will be a greater focus on businesses and organizations keeping customers and employees as safe as possible. The
May 28, 2020
Is an Overhead Paging System Right for Your Business or Organization?
An overhead paging system can be extremely useful for facilitating communications between different sections of a business. In a large and busy setting, like a
May 7, 2020
Top Telecommunication Accessories for Businesses in 2020
Have a technologically modern telecommunications system in place is a must for any business today. Customers expect a seamless and efficient experience when they interact
April 23, 2020
Benefits of Quality Server and Data Racks
Server and data racks are not something companies think about when considering their on-premise networking infrastructure. However, on-premise servers and structured cabling systems are a
April 13, 2020
The Top 5 Benefits of Using a VoIP Telephone System
In today’s digital business world any business or organization concerned about efficient and cost-effective solutions for telecommunications has probably heard about VoIP. Although conflicting information
April 6, 2020
Benefits of Cloud-Based Video Surveillance
When it comes to commercial building security, installing an around the clock cloud-based video surveillance system is the best choice. Security cameras deter, stop, and
March 30, 2020
Why Invest in Support Contracts for Your Telephone System?
Telephone systems are the lifeline of a business. If your telephone system goes down, it has a significant impact on current customer satisfaction, and you
March 16, 2020
Understanding Category Cables
Although the digital age is being built with cloud architecture, organizations still rely on Cat cables to handle all the heavy lifting when it comes
March 9, 2020
Introduction to Small Business Phone Systems
If you’re planning on starting a small business or already have one understanding your options for business phone systems is a good idea. Small businesses
March 2, 2020
Data Center Design & Installation – What to Keep in Mind
To gain a competitive edge, organizations and businesses are using data centers to stay ahead and meet the demands of the digital age. As the
February 24, 2020
Which Telephone is Right for Your Business?
As the premier provider of telephony systems and support in Northeast Florida for over 20 years, customers often ask us which telephone is the right
February 17, 2020
Why Choose Fiber Optic Cables for Your Cabling Systems?
If you’re building a network that requires long distances, high speeds, or heavy bandwidth connections, fiber optic cables are your best choice. The choice typically
February 10, 2020
Introduction to Intelligent Call Routing
More and more AI (artificial intelligence) is being integrated into the customer service experience. In many ways, it’s still in the early phase, but all
February 3, 2020
Distributed Antenna Systems – What they are and Why Companies Need Them.
Distributed Antenna Systems – What they are and Why Companies Need Them. During the September 11th attacks, EMS personnel discovered that communication systems and protocols
January 27, 2020
Which Avaya IP Office Edition Makes Sense for Your Business?
Which Avaya IP Office Edition Makes Sense for Your Business? The beauty of Avaya’s IP Office is its flexibility. IP Office lets you choose the
January 20, 2020
5 Reasons to Upgrade Your Data Center Technology
5 Reasons to Upgrade Your Data Center Technology Data centers are continually morphing to keep up as enterprises grow, more users join networks, and more
January 13, 2020
How to Choose the Right VoIP Provider
How to Choose the Right VoIP Provider Choosing the right VoIP service for your business or organization can feel like a big challenge. Every company
January 7, 2020
5 Questions to Ask Before Hiring a Low Voltage Cabling Contractor
Has your company or organization decided to improve productivity, efficiency, safety, and make building management faster with low voltage cabling? If you have, you’re going
December 30, 2019
Does Your Business or Organization Need Structured Cabling?
To know whether or not you need structured cabling, you need to know what it is, and why you should care. Let’s start with a
December 4, 2019
Is Avaya IP Office Right for My Staff?
As an Avaya IP Office business partner, we get a lot of questions about this amazing telephony system. One of the most common questions is,
December 4, 2019
Why Data Centers Need Structured Cabling
We live in a digital data world. The data keeps growing in size, and the speeds keep increasing. Because of this new reality, data center
December 4, 2019
What’s the Best Telephony System for Your Business?
Whether you have 5, 25, or 500 employees choosing the right telephony system will keep your business flexible and competitive without breaking your budget. Having
December 4, 2019