8 Benefits of a PBX Phone System for Businesses

8 Benefits of a PBX Phone System for Businesses

When you’re just starting out, you can easily get by with just one telephone line for your business. But, as your business grows, you’ll need to add more phones for staff who may be located centrally or spread out remotely around the country. With every new telephone line and number, the complexity and costs grow. The good news is a PBX or “private branch exchange” phone system makes expanding easy and affordable. In this article, we’ll take a look at the top 8 benefits of a PBX phone system for businesses

Internal Communications 

When you call a person in your office, traditionally, that call is routed through a local phone company exchange. PBX systems route calls internally, cutting out the need and charges associated with using the phone company’s exchange. 

Centralize Your Control 

A PBX phone system can provide a receptionist feature that allows all the calls coming into your company’s many phones to be accessed by one number. This allows you to avoid listing a long list of individual phone numbers in directories or advertisements. 


A PBX phone system allows you to manage your incoming calls without the employment of a receptionist answering calls. The auto attendant function routes callers to the right staff members and can even field questions with preprogrammed troubleshooting answers. 

Flexible Call Routing 

The ability to forward calls allows you to set up a series of backup routing in case a key person, like a sales manager, leaves his or her desk. The call will then automatically be forwarded to another member of the sales team, so you don’t lose a potential sale. You can also choose to send calls to a group of phones or to play specific messages while callers wait. 

Variable Access 

PBX systems usually come with software that allows you to set up each line in your company. The PBX control panels let you give different levels of access to different extensions. You can limit some phones so they can only call other internal extensions. Others can be set up to call out of the building. 

Cost Control 

PBX phone systems keep logs of all incoming and outgoing calls. Having the ability to see how many incoming calls your business received is a feature not available with traditional systems until the bill arrives. See which departments are fielding the most calls and which extensions are doing the most work. Usage reports help you adjust telephone allocation to gain optimum return for your investment in handsets. 

Internet Integration

The latest advancement of PBX systems is the ability to connect to the internet. You can channel your calls over a VoIP. With an internet-connected system, your calls come through to the telephone headsets on the desks in your offices but don’t actually arrive or go out through telephone networks. 

Hosted PBX Features 

Cloud-based PBX services or hosted-PBX come with a lot of advantages. Sales teams can access their calls, emails, and marketing applications on their smartphones. Traditionally you needed to keep your staff on-premises, but with hosted PBX, you can empower your remote staff with all the tools they’d use on-premises. 

Is Your Business Ready for a PBX Phone System?

Communications Solutions, Inc. has been the premier provider of telephony systems and support in Northeast Florida for the past 20+ years. Contact Us Today!

(904) 777-6656



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