Avaya OneCloud is a multi-cloud application ecosystem that is transforming how organizations deliver customer experiences. OneCloud is proving to connect businesses, customers, and employees with everything they need at never before seen speeds. Avaya’s OneCloud solution is customizable to support organizations of all sizes across three solution areas. It’s deployable as a subscription, managed services, public cloud, private cloud, or hybrid. In this article, we’ll take a closer look at the three solutions areas: CCaaS, UCaaS, and CPaaS.
Avaya OneCloud CCaaS
Contact Center as-a-service (CCaaS) fuels organizations’ customer experience centers by providing solutions that connect and orchestrate all the touchpoints across the customer journey. These critical touchpoints include voice, video, chat, messaging, and social media. At the same time, the OneCloud CCaaS solution leverages the power of AI to gain insights, knowledge, and resources from all areas of operations. The end result is an unforgettable customer experience and employee experience.
Avaya OneCloud UCaaS
Unified Communications as-a-service (UCaaS) provides communication and team collaborations designed and engineered for today’s digital remote workplace. Employees and teams can meet, collaborate, and communicate naturally and easily from any place at any time without any physical constraints. This is especially important with the transition to more and more remote work teams.
Avaya OneCloud CPaaS
Communications Platform-as-a-service (CPaaS) provides a development environment that allows organizations to communicate any workflow or application with ease and speed in real-time. This service is custom-tailored to your business or organization’s unique needs and scales with ease. Avaya CPaaS gives developers the freedom to build any voice and/or SMS-enabled application they can imagine. Build applications for customer notifications, authentication, polling and surveying, and much more.
Avaya offers a full portfolio of devices, including headsets, video conferencing units, and handsets, to meet the needs of all industries.
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Communications Solutions, Inc. has been the premier provider of telephony systems and support in Northeast Florida for the past 20+ years. We specialize in Avaya IP Office and can customize it to fit your business needs. If you want to get more familiar with what Avaya IP Office can do for you, Contact Us Today!