Unified Communications

Unified communications (UC) is the concept describing the integration of communication services such as voice (including VOIP telephony), instant messaging (chat), presence information, mobility features (including extension mobility and single number reach), audio, web & video conferencing, desktop sharing, data sharing, and call control with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a solution that provides a consistent unified user interface and user experience across multiple devices and media types.

Many years ago, a landline-based PBX telephone system with a simple auto attendant, voicemail and intra-office conference calling was the only communication choice for business and was considered state-of-the-art. But today there are more choices available. In addition to the traditional on-premise Avaya phone systems, Communications Solutions now offers two new Cloud based Unified Communication systems. Our dedicated team of Telephony professionals can help you decide which of our solutions best meet your individual needs. We will walk you through the process of defining your needs and we will design and implement a Unified Communications solution customized just for you.

CLOUD BASED PHONES SYSTEMS 

When cloud-based Unified Communication (UC) is deployed, businesses can immediately take advantage of: – Cost savings: With flexible line and seat pricing, low upfront costs and affordable long-distance rates, cloud-based UC helps businesses slash their monthly communications bills and start putting money back in their pockets right away. – Reliability: The top-performing systems can guarantee 99.999 percent uptime, a number no wire-based communications infrastructure can match. – Scalability: Adding lines to handle greater-than-expected data traffic is considerably easier with UC cloud solutions, as the system is managed over the Internet. Rather than needing a technician to make an on-site service visit, changes to system settings can be made in real-time at the customer’s request. – Flexibility: It is unrealistic to think that employees in sales have the same needs as employees in marketing or billing. A one-size-fits-all approach is rarely a good idea in business. A best-of-breed service offers telephones with different capabilities so each employee can have the right tools for his or her job. – Mobility: As the mobile workforce grows, so does the need for better mobile communications. Best-in-class cloud- based UC solutions extend the full power of a system to a smartphone.

Communications Solutions, Inc is proud to offer two Cloud UC solutions Avaya and Star2Star. Each can be customized to meet your unique communication needs. 

Star2Star Communications – specializes in innovative business VoIP solutions that help businesses of all sizes in any industry stay connected to what matters. Their full spectrum, Communications Solution offers end-to-end support for voice, video, mobile, chat, fax, presence management, and more. With Star2Star, your communications will become a competitive advantage. Some of these bleeding edge tools include: 

  • Videoconferencing
  • Chat
  • Presence technology
  • Disaster recovery
  • Crystal clear VoIP call technology
  • CRM integration
  • DaaS – Desktop as a Service

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Avaya Cloud Office – enables users to realize how easy it is to communicate using an all-in-one solution that delivers calling, team messaging, video conferencing, file sharing and collaboration. Regardless of your workforce location, the types of devices you use, or what environments and applications you work with, the Avaya Cloud Office works seamlessly. Built on RingCentral’s open platform with over 200 pre-built business solution integrations, your users can keep the tools they love and will be able to integrate them with Avaya Cloud Office. Overall, this allows your team to benefit from Avaya enterprise-grade features and services with the ease and speed of the leading cloud unified communications platform to meet your unique requirements and budget. 

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Avaya On-Premise UC Solutions

Avaya IP Office 500 Platform – The Avaya IP Office 500 is a highly modular unified communications platform designed to meet the requirements of small and medium enterprises. The award-winning IP Office 500 gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications. In a single, compact solution, Avaya IP Office provides an unprecedented set of leading-edge communications capabilities to help your employees work smarter and serve your customers more effectively.

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