Why Invest in Support Contracts for Your Telephone System?

Why Invest in Support Contracts for Your Telephone System?

Telephone systems are the lifeline of a business. If your telephone system goes down, it has a significant impact on current customer satisfaction, and you lose new business opportunities.  If your IT department isn’t up to date and familiar with your telephone system, getting your system back online, and customizing it to your company’s needs can come with significant downtime. Choosing a service plan means you’re seconds away from making your telephone system meet your needs when you need it most.

Avaya IP Office Communication Support Contract

Nobody knows Avaya IP Office Communication Systems better than Communications Solutions Inc. As authorized business partners for Avaya products, we exclusively sell, support, and service their equipment. Our in-house professionally-trained techs know your system inside and out. Whether you need support with design, sales, installation, or maintenance, your support contract keeps you covered.

Value Added Service

When you choose a support contract, it comes with several benefits you can’t get anywhere else.

  • Remote Programming – We take care of 75% of all customer requests remotely on Avaya IP Office. 
  • Preventive Maintenance – Your contract include preventive visits, systems checks, and corrective measures to ensure your system is working at all times.
  • User Training – Your contract comes with unlimited user training.
  • Equipment Discounts
  • Discounted Labor Rates
  • No Trip Charges with Some Plans 

Three Support Plans Levels

Different companies need different levels of support depending on their use. CSI offers three different support plans to choose from. 

  • Essential Support Plan – This level of support is the most basic. It’s for customers that rely on their phones for daily business communications and typically require 4-8 hours of support during the year.
  • Preferred Support Plan – This level of support is for mid-tier users. These customers rely heavily on their phones for daily business communications and typically require 1-2 hours of support every month. 
  • Advanced Support Plan – The highest level of support. This level of support is for customers who can’t go without phones for daily business communications. These customers may require weekly support.    

Choose Energy Efficiency

Communications Solutions, Inc. has been the premier provider of telephony systems and support in Jacksonville and the Northeast Florida area for the past 20+ years. We specialize in Avaya IP Office and can customize it to fit your business needs. If you want to get more familiar with what Avaya IP Office can do for you call today.(904)-777-6656

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