Is Avaya IP Office Right for My Staff?
As an Avaya IP Office business partner, we get a lot of questions about this amazing telephony system. One of the most common questions is, “Will it work for my type of employees?” In most cases, the answer is yes. In today’s business world, the variety of types of communications users is wide. Some work in a dedicated office, some from home, and others from call centers. Whatever the context, chances are Avaya IP Office will be a great fit. Let’s take a look at the different types of users and how Avaya IP Office can benefit their efficiency and productivity.
The Power User
Avaya defines the Power User solution for any employee with a laptop that needs to take mobility to another level. Control office communications using an IP phone, mobile phone, or laptop. The Power User can conduct video calls, have calls ring simultaneously on all their devices, and get automatically notified about important voice mails and e-mails in the same inbox. Easily set up conference calls on the fly with up to 64 participants. If you have staff on the go and pushing the productivity envelope, Avaya IP Office is ready for the challenge.
The Mobile Worker
The Mobile Worker solution makes any mobile phone an extension of your office phone system. It’s complete with call handling features, speed dialing, and more. Your staff no longer needs to give out personal reach number when they’re out of the office. When customers call, they are always dialing your business number, and your staff has all the tools necessary to provide the best customer service experience possible.
Make any home office a remote extension of your main office. Your staff can truly feel like a remote extension of the main office when they have all the same phone functionality they’d have in the office. Because all communications go through the IP Office system, you able to hire talent from anywhere and save money.
The Office Worker
The Office Worker solution gives anyone using a PC a complete set of tools to help them work smarter and communicate better. Your office working staff can control all communications from the screen of their PC, get easy access to visual voicemail, and use IM to reach co-workers quickly.
First impressions are everything. Make sure your first impression is one that signals prompt, personal, and professional service by equipping your front desk with the receptionist solution. Streamline your incoming calls with easy point-and-click call controls. Let your employees see who is calling and why. One receptionist can provide coverage for multiple offices.
The Customer Service Agent
If you have any employee that regularly fields calls relating to sales, service, billing, or product information, they should be equipped with the customer service agent solution. The browser-based interface lets your staff respond quickly to current conditions. Agents are kept up-to-date on how many customers are on hold, in progress, lost, as well as the number of agents logged in.
Ready to Transform Your Business Communications With Avaya IP Office?
Communications Solutions, Inc. has been the premier provider of telephony systems and support in Northeast Florida for the past 20+ years. We specialize in Avaya IP Office and can customize it to fit your business needs. If you want to get more familiar with what Avaya IP Office can do for you call today. We’re here to help!