Blog Posts

Fiber Optics and How It Works

Fiber Optics and How It Works

Transmission of data is not wireless across the world. While wireless transmissions are common in homes and localized settings, major telecommunication services require cables to transmit large quantities of data accurately across long distances. These cables need to be reliable and transmit data at high speeds to overcome lag or delays. Traditionally, copper-wired cabling has …

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How Chatbots are Transforming Customer Service

How Chatbots are Transforming Customer Service

When chatbots first emerged, the idea was exciting, but the execution led a lot to be desired. Today’s chatbots are powered by artificial intelligence and machine learning and are game-changers for the customer experience. Chatbots help customers find information, make reservations, and connect customers to the right people that can solve a specific problem efficiently. …

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Top 3 Biggest Benefits of VOIP for Businesses

Top 3 Biggest Benefits of VOIP for Businesses

By now, you may have heard about VoIP (voice over internet protocol). Over the past few years, businesses and organizations have switched to VoIP because of the cost savings, flexibility, functionality, and reliability. VoIP uses the internet to transmit voice calls. Now companies across the nation are taking their legacy phone systems online and connecting …

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