Unified Communications

Today’s most sophisticated customer service centers are using conversational intelligence that automatically transcribes voice interactions into actionable outcomes helping contact centers transform their customer experience and increase brand loyalty. Unlike first-generation speech analytics applications that mine calls after they occur, Avaya Conversational Intelligence transcribes voice conversations in real-time to help deliver more personalized engagements. By …

Avaya Conversational Intelligence Read More »

When you’re just starting out, you can easily get by with just one telephone line for your business. But, as your business grows, you’ll need to add more phones for staff who may be located centrally or spread out remotely around the country. With every new telephone line and number, the complexity and costs grow. …

8 Benefits of a PBX Phone System for Businesses Read More »

CSI is now offering different internet provider options, ensuring you get the best provider possible in your area. We’re partnered with a large referral network comprised of 100s of providers for internet, phone, and cloud services. If you feel like you’re paying too much for internet service, tired of slow internet speeds, and need to …

How to Find the Best Internet Provider for Your Business Read More »

Cloud-Based Office Automation – An innovative business VoIP solution that helps businesses of all sizes in any industry stay connected to what matters. Our full spectrum Communications Solution offers Desktop applications, end-to-end support for voice, video, mobile, chat, fax, presence management, and more.

When researching phone solutions for your business, you may have come across the acronym PBX, which stands for Private Branch Exchange. PBX is a term that basically means a business-grade phone system. Business phone systems offer key voice features that companies need to run successful and seamless daily operations. Some common features include extension dialing, …

What is a PBX Phone System? Read More »

Upgrading your in-house phone system can enhance your business or enterprise in ways you may not be aware of. CSI works with small businesses to large enterprises and finds the best solution for a modern and future proof in-house phone system to improve communications for staff and customers. We are a distributor and installer of …

Benefits of Upgrading Your In-House Phone System Read More »

Like cloud computing and big data before, unified communications is the latest tech buzzword making the rounds in boardrooms. In the digital age where connectivity and speed is a must for organizations to compete, unified communications is a must to keep up with the competition. Unified communications is the integration of real-time communications services across …

Why Every Business Needs Unified Communications Read More »

Desktop as a Service (DaaS) is the delivery of a fully managed virtual desktop instance (VDI) hosted on cloud infrastructure. DaaS enables your workforce to access corporate applications and data via a desktop experience on almost any device connected to the internet. Not only does this provide your team with a seamless user experience, but …

The Benefits of Desktop as a Service for Your Business Read More »