Unified Communications

How to Set Up a VPN

How to Set Up a VPN

With increasing data collection across the internet, privacy is more important than ever. Whether you visit a website, use an online service or any social media platform, your Internet Service Provider (ISP) and the services you use can track your activity. This is where a Virtual Private Network (VPN) can help you protect your privacy. …

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How Chatbots are Transforming Customer Service

How Chatbots are Transforming Customer Service

When chatbots first emerged, the idea was exciting, but the execution led a lot to be desired. Today’s chatbots are powered by artificial intelligence and machine learning and are game-changers for the customer experience. Chatbots help customers find information, make reservations, and connect customers to the right people that can solve a specific problem efficiently. …

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Top 3 Biggest Benefits of VOIP for Businesses

Top 3 Biggest Benefits of VOIP for Businesses

By now, you may have heard about VoIP (voice over internet protocol). Over the past few years, businesses and organizations have switched to VoIP because of the cost savings, flexibility, functionality, and reliability. VoIP uses the internet to transmit voice calls. Now companies across the nation are taking their legacy phone systems online and connecting …

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Why Switch to Avaya's Cloud-Based VOIP Solution

Why Switch to Avaya’s Cloud-Based VOIP Solution?

Around this time last year, Avaya and RingCentral teamed up to create Avaya Cloud Office. Since its deployment, Avaya Cloud Office has exceeded expectations and keeps getting better. Avaya Cloud Office lets teams call, chat, meet, and collaborate no matter where they are. The cloud-based VOIP solution brings together over 100 business integrations, including Google …

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