Unified Communications

Avaya Conversational Intelligence

Avaya Conversational Intelligence

Today’s most sophisticated customer service centers are using conversational intelligence that automatically transcribes voice interactions into actionable outcomes helping contact centers transform their customer experience and increase brand loyalty. Unlike first-generation speech analytics applications that mine calls after they occur, Avaya Conversational Intelligence transcribes voice conversations in real-time to help deliver more personalized engagements. By …

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Introducing Avaya’s OneCloud

Introducing Avaya’s OneCloud

Avaya OneCloud is a multi-cloud application ecosystem that is transforming how organizations deliver customer experiences. OneCloud is proving to connect businesses, customers, and employees with everything they need at never before seen speeds. Avaya’s OneCloud solution is customizable to support organizations of all sizes across three solution areas. It’s deployable as a subscription, managed services, …

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How to Find the Best Internet Provider for Your Business

How to Find the Best Internet Provider for Your Business

CSI is now offering different internet provider options, ensuring you get the best provider possible in your area. We’re partnered with a large referral network comprised of 100s of providers for internet, phone, and cloud services. If you feel like you’re paying too much for internet service, tired of slow internet speeds, and need to …

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The Benefits of Cloud-Based Office Automation

The Benefits of Cloud-Based Office Automation

Cloud-Based Office Automation – An innovative business VoIP solution that helps businesses of all sizes in any industry stay connected to what matters. Our full spectrum Communications Solution offers Desktop applications, end-to-end support for voice, video, mobile, chat, fax, presence management, and more.

Why Every Business Needs Unified Communications

Why Every Business Needs Unified Communications

Like cloud computing and big data before, unified communications is the latest tech buzzword making the rounds in boardrooms. In the digital age where connectivity and speed is a must for organizations to compete, unified communications is a must to keep up with the competition. Unified communications is the integration of real-time communications services across …

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The Benefits of Desktop as a Service for Your Business

The Benefits of Desktop as a Service for Your Business

Desktop as a Service (DaaS) is the delivery of a fully managed virtual desktop instance (VDI) hosted on cloud infrastructure. DaaS enables your workforce to access corporate applications and data via a desktop experience on almost any device connected to the internet. Not only does this provide your team with a seamless user experience, but …

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5 Reasons Small Businesses Use Hosted VoIP

5 Reasons Small Businesses Use Hosted VoIP

Small businesses make up 99% of employers in the United States. There’s little doubt that small businesses are the backbone of the American economy. More and more small businesses have been migrating to hosted VoIP platforms like Star2Star. This article is going to detail the top 5 reasons small businesses love using hosted VoIP.  Enterprise-Level …

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