Technology is constantly evolving, and enhancing communications has always been a core function of modern technology. VoIP is the product of years of innovations and technological advancements, being revolutionary the way analog telephones were when they were introduced nearly 140 years ago. Seeing how analog telephones are still around and very much active to this …
With increasing data collection across the internet, privacy is more important than ever. Whether you visit a website, use an online service or any social media platform, your Internet Service Provider (ISP) and the services you use can track your activity. This is where a Virtual Private Network (VPN) can help you protect your privacy. …
Telecommunication is the heart and soul of global communication and we are heavily dependent on them to provide us with reliable services. They do this by incorporating modern technologies that meet changing market demands. Historically, technology has played a big part in the development of telecommunications and you can read all about it in our …
When chatbots first emerged, the idea was exciting, but the execution led a lot to be desired. Today’s chatbots are powered by artificial intelligence and machine learning and are game-changers for the customer experience. Chatbots help customers find information, make reservations, and connect customers to the right people that can solve a specific problem efficiently. …
By now, you may have heard about VoIP (voice over internet protocol). Over the past few years, businesses and organizations have switched to VoIP because of the cost savings, flexibility, functionality, and reliability. VoIP uses the internet to transmit voice calls. Now companies across the nation are taking their legacy phone systems online and connecting …
We take telecommunications for granted in our modern world – smartphones, internet, and video calls – everything is standard to us. This was not always the case and just a few decades ago, none of this was widespread or even public. It has all come down from centuries of hard work, discoveries, inventions and commercialization. …
The trend of on-premises contact centers moving to the cloud continues to gain traction heading into 2021. It’s now estimated that more than 50% of organizations will have moved their contact center solutions to the cloud by the end of 2021. If you’ve already moved to the cloud or are planning on it, it might …
Top 3 Considerations When Moving to the Cloud in 2021? Read More »
Around this time last year, Avaya and RingCentral teamed up to create Avaya Cloud Office. Since its deployment, Avaya Cloud Office has exceeded expectations and keeps getting better. Avaya Cloud Office lets teams call, chat, meet, and collaborate no matter where they are. The cloud-based VOIP solution brings together over 100 business integrations, including Google …
Why Switch to Avaya’s Cloud-Based VOIP Solution? Read More »
Are you planning to or in the process of relocating or expanding your business? It’s an exciting time, but also a time to be strategic. As chaotic as moving to a new space can be, taking the time to consider your IT needs at your new location can end up saving you a lot of …
Collaboration Rooms are trending and for good reason. Companies are doing their best to innovate, and collaboration is one of the best ways to push the envelope. Over the past 10 years, many companies tried designing offices with open floor plans in hopes of creating impromtu team collaboration. The plan backfired and resulted in disruption, …
