When chatbots first emerged, the idea was exciting, but the execution led a lot to be desired. Today’s chatbots are powered by artificial intelligence and machine learning and are game-changers for the customer experience. Chatbots help customers find information, make reservations, and connect customers to the right people that can solve a specific problem efficiently. […]
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By now, you may have heard about VoIP (voice over internet protocol). Over the past few years, businesses and organizations have switched to VoIP because of the cost savings, flexibility, functionality, and reliability. VoIP uses the internet to transmit voice calls. Now companies across the nation are taking their legacy phone systems online and connecting
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We take telecommunications for granted in our modern world – smartphones, internet, and video calls – everything is standard to us. This was not always the case and just a few decades ago, none of this was widespread or even public. It has all come down from centuries of hard work, discoveries, inventions and commercialization.
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The trend of on-premises contact centers moving to the cloud continues to gain traction heading into 2021. It’s now estimated that more than 50% of organizations will have moved their contact center solutions to the cloud by the end of 2021. If you’ve already moved to the cloud or are planning on it, it might
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Everyone learns and absorbs information differently. Some get a new concept by listening, others need to do something with their hands, and others need to see it. The way we learn doesn’t really change that much in adulthood. If you’re running a business and managing employees, you’ll have first-hand knowledge about how different employees learn
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Around this time last year, Avaya and RingCentral teamed up to create Avaya Cloud Office. Since its deployment, Avaya Cloud Office has exceeded expectations and keeps getting better. Avaya Cloud Office lets teams call, chat, meet, and collaborate no matter where they are. The cloud-based VOIP solution brings together over 100 business integrations, including Google
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Are you planning to or in the process of relocating or expanding your business? It’s an exciting time, but also a time to be strategic. As chaotic as moving to a new space can be, taking the time to consider your IT needs at your new location can end up saving you a lot of
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The term digital signage is a fairly new buzz word in the business world. Today you can’t go many places without running into some form of digital signage. Digital signage is a broad term encompassing all kinds of different technologies being used. Digital signs use technologies like LCD, LED, and Projection to display content like
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Today more than ever before, the corporate world is finding value in connectivity, collaboration, and remote sharing. The boardrooms of old are quickly becoming relics of the past. Technology has taken over, and Smart TVs and interactive panels are becoming staples in corporate hubs. The potential and seamlessness of sharing information and ideas via new
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Avaya OneCloud is a multi-cloud application ecosystem that is transforming how organizations deliver customer experiences. OneCloud is proving to connect businesses, customers, and employees with everything they need at never before seen speeds. Avaya’s OneCloud solution is customizable to support organizations of all sizes across three solution areas. It’s deployable as a subscription, managed services,
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