Unified Communications

In today’s digital business world any business or organization concerned about efficient and cost-effective solutions for telecommunications has probably heard about VoIP. Although conflicting information is on the internet, the vast majority of businesses the switch over to a VoIP telephone system say they wouldn’t go back. In this article we’ll take a more in-depth

Telephone systems are the lifeline of a business. If your telephone system goes down, it has a significant impact on current customer satisfaction, and you lose new business opportunities.  If your IT department isn’t up to date and familiar with your telephone system, getting your system back online, and customizing it to your company’s needs

If you’re planning on starting a small business or already have one understanding your options for business phone systems is a good idea.  Small businesses can have up to 1,500 employees, depending on the industry. Having the right phone system can increase office productivity, sales, and customer satisfaction. No matter how small or big your

As the premier provider of telephony systems and support in Northeast Florida for over 20 years, customers often ask us which telephone is the right choice for their unique business. The answer is always – it depends.  Because we specialize in a variety of VOIP and Avaya In-house telephones, we will learn about their business

More and more AI (artificial intelligence) is being integrated into the customer service experience. In many ways, it’s still in the early phase, but all indications are that it’s here to stay and will continue to improve or get smarter with time.  Intelligent call routing systems are gaining more and more traction in call centers,

Which Avaya IP Office Edition Makes Sense for Your Business? The beauty of Avaya’s IP Office is its flexibility. IP Office lets you choose the best options that make sense for your organization and staff needs. Each IP Office Edition adds to the features of the previous, making upgrades easy when you’re ready. You can

How to Choose the Right VoIP Provider Choosing the right VoIP service for your business or organization can feel like a big challenge. Every company out there claims to have the best service, so how can you figure out which one is best for you? It starts with some basic knowledge about VoIPs, so we’ve

As an Avaya IP Office business partner, we get a lot of questions about this amazing telephony system. One of the most common questions is, “Will it work for my type of employees?” In most cases, the answer is yes. In today’s business world, the variety of types of communications users is wide. Some work

Whether you have 5, 25, or 500 employees choosing the right telephony system will keep your business flexible and competitive without breaking your budget. Having your office phone, cell phone, e-mail, texting, and everything else optimized and in sync is critical in today’s business world. When you unify and optimize your telephony system, you can