When chatbots first emerged, the idea was exciting, but the execution led a lot to be desired. Today’s chatbots are powered by artificial intelligence and machine learning and are game-changers for the customer experience. Chatbots help customers find information, make reservations, and connect customers to the right people that can solve a specific problem efficiently. […]
How Chatbots are Transforming Customer Service Read More »
By now, you may have heard about VoIP (voice over internet protocol). Over the past few years, businesses and organizations have switched to VoIP because of the cost savings, flexibility, functionality, and reliability. VoIP uses the internet to transmit voice calls. Now companies across the nation are taking their legacy phone systems online and connecting
Top 3 Biggest Benefits of VOIP for Businesses Read More »
We take telecommunications for granted in our modern world – smartphones, internet, and video calls – everything is standard to us. This was not always the case and just a few decades ago, none of this was widespread or even public. It has all come down from centuries of hard work, discoveries, inventions and commercialization.
A Brief History of Telecommunications Read More »
The trend of on-premises contact centers moving to the cloud continues to gain traction heading into 2021. It’s now estimated that more than 50% of organizations will have moved their contact center solutions to the cloud by the end of 2021. If you’ve already moved to the cloud or are planning on it, it might
Top 3 Considerations When Moving to the Cloud in 2021? Read More »
Around this time last year, Avaya and RingCentral teamed up to create Avaya Cloud Office. Since its deployment, Avaya Cloud Office has exceeded expectations and keeps getting better. Avaya Cloud Office lets teams call, chat, meet, and collaborate no matter where they are. The cloud-based VOIP solution brings together over 100 business integrations, including Google
Why Switch to Avaya’s Cloud-Based VOIP Solution? Read More »
Are you planning to or in the process of relocating or expanding your business? It’s an exciting time, but also a time to be strategic. As chaotic as moving to a new space can be, taking the time to consider your IT needs at your new location can end up saving you a lot of
How to Plan for IT at Your New Office Read More »
Collaboration Rooms are trending and for good reason. Companies are doing their best to innovate, and collaboration is one of the best ways to push the envelope. Over the past 10 years, many companies tried designing offices with open floor plans in hopes of creating impromtu team collaboration. The plan backfired and resulted in disruption,
Why Huddle Rooms Work for Team Collaboration Read More »
Today businesses have three basic types of business telephone systems to choose from: KSU, PBX, and VoIP. Business phone systems provide small and large companies with a way to manage inbound, outbound, and internal calls. Business telephone systems are much different than residential systems, as they must be designed to handle and route multiple calls
Business Telephone Systems Read More »
Today’s most sophisticated customer service centers are using conversational intelligence that automatically transcribes voice interactions into actionable outcomes helping contact centers transform their customer experience and increase brand loyalty. Unlike first-generation speech analytics applications that mine calls after they occur, Avaya Conversational Intelligence transcribes voice conversations in real-time to help deliver more personalized engagements. By
Avaya Conversational Intelligence Read More »
Avaya OneCloud is a multi-cloud application ecosystem that is transforming how organizations deliver customer experiences. OneCloud is proving to connect businesses, customers, and employees with everything they need at never before seen speeds. Avaya’s OneCloud solution is customizable to support organizations of all sizes across three solution areas. It’s deployable as a subscription, managed services,
Introducing Avaya’s OneCloud Read More »
