Upgrading your in-house phone system can enhance your business or enterprise in ways you may not be aware of. CSI works with small businesses to large enterprises and finds the best solution for a modern and future proof in-house phone system to improve communications for staff and customers. We are a distributor and installer of […]
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Like cloud computing and big data before, unified communications is the latest tech buzzword making the rounds in boardrooms. In the digital age where connectivity and speed is a must for organizations to compete, unified communications is a must to keep up with the competition. Unified communications is the integration of real-time communications services across
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Desktop as a Service (DaaS) is the delivery of a fully managed virtual desktop instance (VDI) hosted on cloud infrastructure. DaaS enables your workforce to access corporate applications and data via a desktop experience on almost any device connected to the internet. Not only does this provide your team with a seamless user experience, but
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Small businesses make up 99% of employers in the United States. There’s little doubt that small businesses are the backbone of the American economy. More and more small businesses have been migrating to hosted VoIP platforms like Star2Star. This article is going to detail the top 5 reasons small businesses love using hosted VoIP. Enterprise-Level
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Have a technologically modern telecommunications system in place is a must for any business today. Customers expect a seamless and efficient experience when they interact with companies in the digital age. Getting the right system in place is the first step, but optimizing it with the right telecommunication accessories ensures you can deliver a consistently
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In today’s digital business world any business or organization concerned about efficient and cost-effective solutions for telecommunications has probably heard about VoIP. Although conflicting information is on the internet, the vast majority of businesses the switch over to a VoIP telephone system say they wouldn’t go back. In this article we’ll take a more in-depth
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Telephone systems are the lifeline of a business. If your telephone system goes down, it has a significant impact on current customer satisfaction, and you lose new business opportunities. If your IT department isn’t up to date and familiar with your telephone system, getting your system back online, and customizing it to your company’s needs
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If you’re planning on starting a small business or already have one understanding your options for business phone systems is a good idea. Small businesses can have up to 1,500 employees, depending on the industry. Having the right phone system can increase office productivity, sales, and customer satisfaction. No matter how small or big your
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As the premier provider of telephony systems and support in Northeast Florida for over 20 years, customers often ask us which telephone is the right choice for their unique business. The answer is always – it depends. Because we specialize in a variety of VOIP and Avaya In-house telephones, we will learn about their business
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More and more AI (artificial intelligence) is being integrated into the customer service experience. In many ways, it’s still in the early phase, but all indications are that it’s here to stay and will continue to improve or get smarter with time. Intelligent call routing systems are gaining more and more traction in call centers,
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